If what you are looking for is not in this page, we will gladly assist you with any questions or concerns. Please e-mail support@torifiberarts.com and allow us 1-3 business days for a response.
Yarn And Packaging
Don't tangle your skein! Here's a page that details on how we prepare our yarns and the best way to wind it into a ball.
If you don't want to deal with yarn winding, we also offer yarn winding services.
Don't tangle your skein! Here's a page that details on how we prepare our yarns and the best way to wind it into a ball.
If you don't want to deal with yarn winding, we also offer yarn winding services.
Our recommendation would always be: hand wash cold with a pH neutral detergent, then lay flat to dry.
This helps preserve your project and the colors in the fibers.
Please see this page for yarn care and project care.
Our recommendation would always be: hand wash cold with a pH neutral detergent, then lay flat to dry.
This helps preserve your project and the colors in the fibers.
Please see this page for yarn care and project care.
Our packaging is compatible with most curbside recycling programs. It is advisable to check with your local recycling facility before discarding products and packaging.
If you require more information on our products and packaging, please e-mail us at info@torifiberarts.com.
Woolen yarns - 100% recyclable. Here's a resource that helps repurpose yarns: Recycled Wool | Wool Sustainability | IWTO
Shipping materials - We opt for recyclable boxes for shipments to facilitate easy recycling of materials. The paper filler inside the box is completely recyclable.
Our packaging is compatible with most curbside recycling programs. It is advisable to check with your local recycling facility before discarding products and packaging.
If you require more information on our products and packaging, please e-mail us at info@torifiberarts.com.
Woolen yarns - 100% recyclable. Here's a resource that helps repurpose yarns: Recycled Wool | Wool Sustainability | IWTO
Shipping materials - We opt for recyclable boxes for shipments to facilitate easy recycling of materials. The paper filler inside the box is completely recyclable.
Shipping
Our average processing time is 3-5 business days, though delays may occur due to order volume shifts, seasonal peaks, carrier issues, and store closures, including holidays.
The processing time excludes shipping time. Updates on any additional processing time delays will be provided on our website and in order confirmation e-mails.
Our average processing time is 3-5 business days, though delays may occur due to order volume shifts, seasonal peaks, carrier issues, and store closures, including holidays.
The processing time excludes shipping time. Updates on any additional processing time delays will be provided on our website and in order confirmation e-mails.
Hey, mistakes can happen!
To edit your shipping address, please email us at support@torifiberarts.com with the subject line: Edit Shipping Address Order TFAXXXXXX. We will do our best to accommodate your request, but once your order has already shipped, address changes are not possible.
Hey, mistakes can happen!
To edit your shipping address, please email us at support@torifiberarts.com with the subject line: Edit Shipping Address Order TFAXXXXXX. We will do our best to accommodate your request, but once your order has already shipped, address changes are not possible.
For domestic orders: free standard shipping on all US-based orders.
For international orders: free standard shipping on orders $75 or more.
*The free shipping minimum is calculated based on prices in USD (United States Dollars), after discounts and before taxes, shipping, and duties. International customers are still responsible for paying customs and duties fees under the “shipping” costs during checkout if selecting DDP (Delivered Duties Paid.)
We use USPS and UPS for domestic shipments and Passport consolidation services for international orders.
Shipping costs vary depending on the method chosen during the checkout process.
Shipping rates are calculated in real time as you add items to your cart and select your shipping destination.
For domestic orders: free standard shipping on all US-based orders.
For international orders: free standard shipping on orders $75 or more.
*The free shipping minimum is calculated based on prices in USD (United States Dollars), after discounts and before taxes, shipping, and duties. International customers are still responsible for paying customs and duties fees under the “shipping” costs during checkout if selecting DDP (Delivered Duties Paid.)
We use USPS and UPS for domestic shipments and Passport consolidation services for international orders.
Shipping costs vary depending on the method chosen during the checkout process.
Shipping rates are calculated in real time as you add items to your cart and select your shipping destination.
Yes, we do offer expedited shipping. Please note that expedited shipping does not include expedited processing time. While we will process expedited orders within three business days, it is not guaranteed, particularly during high demand or store closures during holidays.
Yes, we do offer expedited shipping. Please note that expedited shipping does not include expedited processing time. While we will process expedited orders within three business days, it is not guaranteed, particularly during high demand or store closures during holidays.
Deliveries to 'PO Boxes' are available for domestic shipments using USPS.
Deliveries to 'PO Boxes' are available for domestic shipments using USPS.
Unfortunately, yes.
International customers are required to pay import duties and taxes for their purchases.
DDU (Delivered Duty Unpaid): the recipient pays all import duties and taxes upon arrival.
OR
DDP (Delivered Duty Paid): the recipient pays all import duties and taxes before shipping.
Most international packages are shipped DDP (Delivered Duty Paid). DDP includes all duties, taxes, and fees; therefore, your cart's prices may differ.
Please contact us if the courier asks you to pay these fees again. They will be able to contact the courier directly to see the cause of the problem. If you paid the fees before contacting our team, we can reimburse you via PayPal or store credit, whichever you prefer.
Unfortunately, yes.
International customers are required to pay import duties and taxes for their purchases.
DDU (Delivered Duty Unpaid): the recipient pays all import duties and taxes upon arrival.
OR
DDP (Delivered Duty Paid): the recipient pays all import duties and taxes before shipping.
Most international packages are shipped DDP (Delivered Duty Paid). DDP includes all duties, taxes, and fees; therefore, your cart's prices may differ.
Please contact us if the courier asks you to pay these fees again. They will be able to contact the courier directly to see the cause of the problem. If you paid the fees before contacting our team, we can reimburse you via PayPal or store credit, whichever you prefer.
Please send us an e-mail to support@torifiberarts.com with the subject line Lost Package Order TFAXXXXXX.
Please send us an e-mail to support@torifiberarts.com with the subject line Lost Package Order TFAXXXXXX.
Please send us an e-mail to support@torifiberarts.com with the subject line Damaged Items Order TFAXXXXXX.
Kindly include photos with your e-mail.
Please send us an e-mail to support@torifiberarts.com with the subject line Damaged Items Order TFAXXXXXX.
Kindly include photos with your e-mail.
Cancellations/Returns
Yes.
To cancel your order, email us at support@torifiberarts.com with the subject line: Cancel Order TFAXXXXXX.
We will do our best to cancel it, but we cannot cancel orders that have already been shipped.
When you receive your order, we can issue you a return shipping label.
Yes.
To cancel your order, email us at support@torifiberarts.com with the subject line: Cancel Order TFAXXXXXX.
We will do our best to cancel it, but we cannot cancel orders that have already been shipped.
When you receive your order, we can issue you a return shipping label.
Absolutely, although some exclusions apply. Please see our Return Policy for details and instructions on beginning the return process.
Absolutely, although some exclusions apply. Please see our Return Policy for details and instructions on beginning the return process.
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